FAQ's

Cleaning Services FAQ's
 

These are the questions most commonly asked by our customers and prospective customers. If you do not find the answer to your question, please feel free to email or call us. Thanks.

 

1. How Much Will It Cost To Clean My House? 

Every house is unique, and every cleaning fee is individually based. Things that will affect the pricing estimate include the size of your home, how often you want us to clean, etc. Go to Request A Service to get a quote.

2. Will All Visits Cost the Same Amount?

The first visit usually costs more than subsequent visits. Generally, it takes additional cleaning tasks to get the home up to U Have It Maid Cleaning Service’s standards. After the initial service, your home’s cleanliness can be easily maintained with our regular visits. Regular visits are charged a flat fee. You will receive an estimate for both the initial cleaning and the regular cleanings up front. Once the initial house cleaning has been completed, we will confirm your regular cleaning price. 

3. Do I Have To Be Home When U Have It Maid Cleaning Services Cleans?
It’s up to you. If you choose to provide us with a key to your home, rest assured that your security is our highest priority. Only the company owner and/or office manager can access the client key safe. Maids are given the keys for each cleaning appointment before they leave the office each day, and must turn these back in to management before they are allowed to leave the office each evening. These keys are returned to the key safe until the next cleaning appointment. You can also make an arrangement to have someone let cleaners in.

4. Do You Guarantee a Day and Time for My Cleaning Appointment? 
U Have It Maid Cleaning Service ordinarily guarantees a specific day for your cleaning. We can tell you approximately what time residential housekeepers will arrive. Our teams generally clean homes between 7:00 AM and 5:00 PM. Occasionally, the team may need to stay past 5:00 PM to complete the job.

5. Will U Have It Maid Cleaning Services bring supplies and equipment?
Yes, we will bring our own supplies and equipment. However, if a customer prefers certain products to be used we have no issue using it within the home. All supplies used are general household products. If you like for us to use your preferred supplies, so you will have complete control of the products used in your home.

This is just an example of some of the basic supplies we used:

Floors: Pine-Sol orFabuloso.
Bathroom: Scrub Free Soap Scum Remover, Tylex or Clorox Clean Up, Comet and Clorox Toilet Bowl Cleaner.
Kitchen: LYSOL Multi-Surface Cleaner, Easy Off, 409 Cleaner & Soft Scrub (Bleach Cleanser)
General: Murphy Oil Soap Wood Floor Cleaner, Windex & Fantastik (Orange Action), and LYSOL Multi-Surface Cleaner.
Other: Terry Cloth Towels, Blue Micro-fiber Towels, White Paper Towels, Trash Bags & Scotch-Brite (Sponges)
Equipment: Vacuum, Duster, Mop, Broom & Dustpan
We will use specialty cleaners for wood, marble, and granite surfaces

6. What should I do before the cleaner(s) arrives?
In order to provide you with a high quality service, we ask you to take a few minutes the night before to pick up personal clothing, toys and other household items.

7. What happens if I need to reschedule?
Simply call our office prior to your cleaning day. We require a minimum of 48 hours notice to reschedule your cleaning. Unlike the airlines, we do not overbook our schedule. So, if you need to reschedule a cleaning without proper notice, we will not have enough opportunity to fill the schedule with another client. This decreases the cleaner's pay. Without consistent wages, we cannot retain the best talent to clean for you. Thus, respecting our procedure for rescheduling helps insure you will get the best service possible. Please be sure you understand U Have It Maid Cleaning Service’s procedures for rescheduling and canceling visits. We do have a cancellation policy and will assess a cancellation fee if necessary, although we want to help you avoid incurring these fees! 

8. What If I Accidentally Lock U Have It Maid Cleaning Services Out on My Cleaning Day? 
Just as with rescheduling fees, if you lock the team out on cleaning day, you will likely be assessed a lock-out fee. Please be sure you understand U Have It Maid Cleaning Service’s lock-out fees. We want to help you avoid incurring these additional fees! Most of our clients either provide us a key or hide one on the premises on cleaning day.  

9. What Should I Do About My Security/Alarm System on Cleaning Day?
If you have a security system, please make necessary arrangements to give us access to your home on your scheduled day. Some clients establish a guest or temporary code for their U Have It Maid Cleaning Service team

10. What Should I Do With My Pets During the Cleaning?

Please advise us if you have pets and provide any information regarding your pets that we need to know. Though not a requirement, we prefer pets to be restricted from the areas we clean, to allow us to clean your home better and more efficiently, however we are pet friendly 

11. What happens if I am not happy with the service?
U Have It Maid Laundry & Cleaning Services offers a 100% Customer Satisfaction Guarantee to all its clients. If you are not satisfied with our service, call us within 24 hours and we will re-clean your home within reason until you are satisfied. Failure to notify our office via phone or e-mail within the 24 hour period will void the guarantee. We cannot issue refunds for the service, but we will ensure your service is up to your standards.

12. How Shall I Pay for My Cleaning?
You may pay by cash, check, money order or credit card. Payment is due at time of service. If you do not intend to be at home at the time of service, you may choose to either leave cash or a check on the kitchen counter the morning of your cleaning. If you choose to pay by credit card, we will keep your credit card information on file at the office and charge your card after each cleaning is completed.        

 

13. What is Your Cancellation Fee?
All cleaning services can be canceled at least 48 hours prior to the scheduled service. If the customer decides to cancel in less than 48 hours prior to their service appointment time, U Have It Maid Cleaning Services will charge 50% of the cost of the cleaning.


Lockout Fee: If the team is unable to enter your home due to the customer’s fault (double bolt locks, animals not contained, or if the team is turned away at the door of a regular scheduled cleaning) there will be a lockout fee assessed in the amount of ½ your regular cleaning price.

Returned Check Fee: 
A $35 fee will be charged for any check returned by the bank.

Late Fee: If no payment is left for the team, a late fee of $25 will be charged.

 

Laundry FAQ's
1. What areas do you currently service?
We’re always adding new locations, so the best way to stay up to date is visit the “About Us” tab on the top of this page and select “Locations”!
2. Is there a charge for the laundry bag?
There is a $6 charge for your initial nylon laundry bag. Unless coming in under our "free bag" promotion. Replacement bags are $3.
3. When are my clothes returned?
Your clean and folded/hung laundry will be returned to you within 48 hours of pick-up. Please note, that if an item needs stain treated this may cause the You Have it Made Laundry Associate to hold a particular item longer than the 48 hour period. Same day service is available.
4. What happens if I leave personal items in my pockets?
We ask that you ensure all items have been removed from your pockets prior to pick-up. In the event that we do find items in your pockets, we will place them in an envelope/zip-lock bag and return it with your bag.
5. What should I put my clothing in for the initial pick-up?
We will bring you our bag(s) to fill at the time of pick-up. If you will not be present, you can leave them in a 13 gallon trash bag, or comparable bag.
6. What if I miss my pick-up/drop-off time?
If you miss your pick-up day, and do not notify the provider prior to their arrival you will be charged a $20 missed-up pick up fee. This fee is to compensate your provider for their time and fuel expenses. You can avoid a missed pick up fee by canceling your pick up with your provider. Please note that you if you’ve pre-paid for service, you will not be refunded for missed pick-ups.
7. When do I pay for your services?
Services are paid for before we process your clothes. Payments are accepted by cash, online or via check.
8. What if I am missing an item of clothing from my returned bag?
Although not required, you can complete an inventory sheet prior to pick-up that details all items found within your bag. You will keep the original sheet and we will keep a copy. If an item should come up missing that was listed on the inventory sheet, an it is reported within 24 hours from drop off; we will reimburse you an amount equal to your proof of purchase amount, limited to a maximum of $100.00USD and a maximum total of $200.00USD per customer.
9. Can I give someone else my bag to drop off?
If you will not be present during your scheduled pick-up day, we will accept your bag from someone else. To maintain the security of your items, we will not drop-off to anyone other than yourself, unless you specifically contact us and instruct us otherwise.
10. Are my clothes washed with other people’s clothes?
Absolutely not! Each bag is processed by itself. We will never clean your clothes with another customer’s clothing.
11. What do I do if I have a delicate garment that needs cleaned?
If you have a delicate item that needs to be washed seperate from your other items, please place it in a bag inside of your bag of dirty clothes. There is an additional fee for each delicate item you have.